A Note About Perspective

This assessment draws on years of consulting experience with solo practitioners, as well as my operational knowledge as co-founder of Inspire Wellness Collective, a coworking space for wellness professionals in Lancaster County. This dual perspective—both consulting with practitioners about growth and operating a facility that supports flexible practice models—informs the office model comparisons and cost analyses you'll find throughout this guide.

My goal isn't to promote one model over another, but to help you make informed decisions based on accurate financial data and operational realities.

Scoring

SECTION 1: Financial Readiness Calculator

Financial readiness isn't about achieving a magic number. It's about stability, margin, and reserves that can support growth without destabilizing what already works.

1.1 Monthly Revenue Tracking

Instructions: Fill in your monthly revenue for the past 6 months. Calculate the average.

Month	Gross Revenue	Notes (cancellations, seasonal factors, etc.)
Month 1:	$
Month 2:	$
Month 3:	$
Month 4:	$
Month 5:	$
Month 6:	$

6-Month Average Revenue: $

Analysis Questions:

Has your revenue grown over the past 6 months? Yes No Stayed stable

1.2 Expense Breakdown

Instructions: List your actual monthly expenses. Be thorough and honest.

Office/Space Expenses:

Rent/Office Space	$
Utilities	$
Internet/Phone	$
Furnishings/Maintenance	$

Professional Expenses:

Liability Insurance	$
Licensure/Certifications (annual ÷ 12)	$
Continuing Education (annual ÷ 12)	$
Professional Memberships (annual ÷ 12)	$

Business Operations:

EHR/Practice Management Software	$
Accounting/Bookkeeping	$
Marketing/Website	$
Business Banking Fees	$

Other:

	$
	$

Total Monthly Expenses: $

1.3 Profit Margin Calculator

Your Calculation:

($ - $) ÷ $ × 100 = %

Your Profit Margin: %

Interpretation:

• 25%+: Excellent margin. You have strong financial readiness for scaling.
• 20-24%: Good margin. You're ready or nearly ready financially.
• 15-19%: Moderate margin. Identify ways to reduce expenses or increase revenue before scaling.
• Below 15%: Insufficient margin. Focus on financial stabilization before considering growth.

1.4 Office Model Cost Comparison

Instructions: Calculate your costs under each model based on your current or projected usage.

Expense Category	Traditional Commercial Lease	Coworking Model (Inspire Wellness)
Rent/Space
Monthly rent	$	$
Utilities	$	Included
Internet	$	Included
Furnishings (monthly average)	$	Minimal/Included
Total Space Costs	$	$
Other Fixed Costs
Insurance	$	$
Maintenance/Cleaning	$	Included
Shared amenities	Included	Included
Total Other Costs	$	$
Home Office (for virtual)
If applicable	$	$
TOTAL MONTHLY OVERHEAD	$	$

Annual Commitment Difference:

Traditional lease annual cost: $

Coworking annual cost: $

Difference: $

Flexibility Factor:

With a traditional lease, if you need to reduce hours or take time off, you still pay: $ monthly.

With a coworking model, you can adjust usage and pay: $ monthly (minimum).

Which Model Better Supports Your Scaling Plan?

1.5 Reserve Fund Assessment

Current Business Savings:	$
Monthly Operating Expenses (from 1.2):	$

Months of Reserves Available:

$ ÷ $ = months

Interpretation:

• 6+ months: Excellent reserves. You can weather scaling transitions comfortably.
• 3-6 months: Good reserves. You have adequate cushion for scaling.
• 1-3 months: Minimal reserves. Build savings before scaling to reduce risk.
• Less than 1 month: Insufficient reserves. Prioritize building emergency fund before expansion.

Scaling Cost Estimates (Lancaster County):

Consider these typical initial scaling investments:

Investment Category	Estimated Cost
Hiring/training a new clinician (credentialing, onboarding, marketing, reduced productivity during training)	$2,000-$4,000
Virtual assistant (3 months trial)	$1,500-$2,500
Marketing for expanded services	$1,000-$2,000
Additional software/systems	$500-$1,000
Legal/contracts/HR setup	$500-$1,500
Total Estimated Initial Investment	$5,500-$11,000

Do your reserves cover these costs?

1.6 Financial Readiness Score

Award yourself points for each criterion:

Criterion	Points	Your Score
6+ months consistent revenue	20 pts
Profit margin 20%+	20 pts
Reserves of 3+ months	20 pts
Clear, consistent pricing	15 pts
Office model supports flexibility	15 pts
Revenue above $7,000/month average	10 pts
TOTAL FINANCIAL READINESS	100 pts

Scoring:

• 80-100: Financially ready to scale now
• 60-79: Nearly ready—address 1-2 gaps
• 40-59: Building phase—strengthen foundation for 6-12 months
• Below 40: Early stage—focus on stabilization before scaling

SECTION 2: Operational Systems Audit

Strong operations are the difference between scaling smoothly and scaling chaotically. This section helps you assess whether your systems can support growth.

2.1 Process Documentation Checklist

Instructions: For each process, assess its current state.

Process	Fully Documented	Partially Documented	Not Documented	Could Someone Else Follow It?
CLIENT INTAKE
Initial inquiry response
Scheduling first appointment
Sending intake forms
Insurance verification (if applicable)
First session protocol
ONGOING SCHEDULING
Appointment scheduling
Reminder system
Cancellation/rescheduling policy
No-show protocol
BILLING & PAYMENT
Session fee collection
Insurance claims submission
Outstanding balance follow-up
Receipt/superbill generation
COMMUNICATION
Email response time standards
Crisis/emergency protocol
Between-session contact policy
CLINICAL DOCUMENTATION
Note-taking timeline
Treatment plan updates
Records requests
CLIENT CLOSURE
Termination protocol
Final documentation
Follow-up/check-in

2.2 Time Tracking Audit

Instructions: Track your time in 30-minute blocks for two full work weeks. Then categorize your activities.

Week 1 Sample:

Day	Direct Client Care	Admin Tasks	Marketing/Business Dev	Professional Dev	Personal/Break
Mon	hrs	hrs	hrs	hrs	hrs
Tue	hrs	hrs	hrs	hrs	hrs
Wed	hrs	hrs	hrs	hrs	hrs
Thu	hrs	hrs	hrs	hrs	hrs
Fri	hrs	hrs	hrs	hrs	hrs
Total	hrs	hrs	hrs	hrs	hrs

Week 2: (Repeat same table)

Day	Direct Client Care	Admin Tasks	Marketing/Business Dev	Professional Dev	Personal/Break
Mon	hrs	hrs	hrs	hrs	hrs
Tue	hrs	hrs	hrs	hrs	hrs
Wed	hrs	hrs	hrs	hrs	hrs
Thu	hrs	hrs	hrs	hrs	hrs
Fri	hrs	hrs	hrs	hrs	hrs
Total	hrs	hrs	hrs	hrs	hrs

Two-Week Totals:

Category	Total Hours	Percentage of Work Time
Direct Client Care		%
Admin Tasks		%
Marketing/Business Development		%
Professional Development		%

Total Work Hours:

Analysis:

Direct Client Care Percentage: %

• 65%+: Excellent. Your time allocation supports revenue generation.
• 50-64%: Moderate. Look for admin efficiencies.
• Below 50%: Poor allocation. Administrative burden is too high for scaling.

Administrative Time Percentage: %

• Below 20%: Efficient systems.
• 20-30%: Moderate efficiency. Room for improvement.
• Above 30%: Significant inefficiency. Must address before scaling.

Questions for Reflection:

What administrative tasks consume the most time?

Which of these could be:

• Automated with software?

• Batched more efficiently?

• Delegated to support staff?

• Eliminated entirely?

2.3 Waitlist Analysis

Current Waitlist Size: clients

How long has this waitlist existed?

Waitlist Composition:

Client Need	Number on Waitlist	Could Be Served by Another Clinician?
General therapy		Yes No
Trauma/EMDR		Yes No
Specific population (specify):		Yes No
Specific issue (specify):		Yes No

Waitlist Stability:

Does your waitlist:

Question: If you hired another clinician tomorrow, could you fill their caseload within 3 months based on current demand?

2.4 Referral Source Analysis

Instructions: Review your last 20 new clients. Identify how they found you.

Referral Source	Number of Clients	Percentage
Professional referrals (therapists, doctors, etc.)		%
Client referrals (word of mouth)		%
Insurance directory		%
Website/SEO		%
Social media		%
Psychology Today or other directory		%
Other:		%
Total	20	100%

Referral Network Strength:

Add "Professional referrals" + "Client referrals" = %

• 50%+: Strong referral network. Indicates reputation and trust.
• 40-49%: Good network. Sustainable but could strengthen.
• 30-39%: Moderate network. Invest in relationship building.
• Below 30%: Weak network. Scaling without this foundation is risky.

Top 3 Referral Sources:

1.

2.

3.

Strategy Question: If you doubled your capacity, which referral sources could you activate or strengthen to fill it?

2.5 Technology & Tools Assessment

Current Tools:

Function	Tool/Software Used	Cost per Month	Satisfaction (1-5)	Scalable?
EHR/Practice Management		$	/5	Yes No
Scheduling		$	/5	Yes No
Billing/Payment Processing		$	/5	Yes No
Telehealth		$	/5	Yes No
Email/Communication		$	/5	Yes No
Accounting/Bookkeeping		$	/5	Yes No

Total Monthly Tool Costs: $

Questions:

Technology Gaps to Address Before Scaling:

1.

2.

3.

2.6 Operational Readiness Score

Award yourself points for each criterion:

Criterion	Points	Your Score
20+ processes fully documented	20 pts
60%+ time spent on client care	15 pts
Admin time below 25%	15 pts
Waitlist of 8+ for 2+ months	20 pts
40%+ referrals from professional/client network	20 pts
Technology scales with multiple providers	10 pts
TOTAL OPERATIONAL READINESS	100 pts

Scoring:

• 80-100: Operationally ready to scale
• 60-79: Nearly ready—strengthen 1-2 areas
• 40-59: Building phase—focus on systems for 3-6 months
• Below 40: Foundation building needed before scaling

SECTION 3: Leadership Readiness Self-Assessment

Financial and operational readiness matter. But so does this: Do you want to lead a practice, or do you want to be a practitioner?

These are different callings. Neither is better. But scaling requires leadership—delegation, management, vision-casting, and problem-solving that extends beyond clinical work. This section helps you assess your readiness and desire for that role.

3.1 Leadership Capacity Questions

Instructions: Answer each question honestly. There are no right or wrong answers—only clarity.

Rate each statement from 1-5:
1 = Strongly Disagree | 2 = Disagree | 3 = Neutral | 4 = Agree | 5 = Strongly Agree

Statement	Rating (1-5)
1. I feel energized by the idea of training and mentoring another clinician.
2. I am comfortable giving constructive feedback to colleagues.
3. I enjoy strategic thinking about business systems and growth.
4. I can delegate tasks without needing to control every detail.
5. I have enough energy at the end of my clinical day to handle business decisions.
6. I am comfortable with the financial risk involved in hiring.
7. I can maintain boundaries when team members need support.
8. I want to see clients less frequently to focus on practice leadership.
9. I am willing to handle HR issues (scheduling conflicts, performance concerns).
10. I can separate my identity from being "the only clinician" in my practice.
11. I feel confident making decisions that affect other people's livelihoods.
12. I have support (partner, mentor, peer group) for the challenges of leadership.
13. I am excited about building something bigger than my individual practice.
14. I can handle the emotional labor of being both clinician and business owner.
15. I have clarity about what I want my practice to become.

Total Score: out of 75

Interpretation:

• 60-75: Strong leadership readiness. You have both capacity and desire.
• 45-59: Moderate readiness. Identify specific areas for growth or support.
• 30-44: Low readiness. Consider whether scaling aligns with your strengths and desires.
• Below 30: Leadership may not be your calling—and that's okay. Alternative growth models may serve you better.

Questions for Deeper Reflection:

Which 3 statements did you rate lowest?

1.

2.

3.

Are these skills you can develop, or preferences that indicate scaling may not align with your strengths?

3.2 Energy Audit

Instructions: Consider your current energy levels across different domains.

Rate your energy in each area:
1 = Depleted | 2 = Low | 3 = Moderate | 4 = Good | 5 = Thriving

Domain	Current Energy (1-5)	After Scaling, This Would:
Clinical work with clients		Increase Stay same Decrease
Administrative tasks		Increase Stay same Decrease
Business development/marketing		Increase Stay same Decrease
Financial management		Increase Stay same Decrease
Supervision/mentoring others		Increase Stay same Decrease
Strategic planning		Increase Stay same Decrease
Work-life balance		Increase Stay same Decrease
Personal wellness		Increase Stay same Decrease

Questions:

Where do you currently gain energy?

Where do you currently drain energy?

If scaling requires you to do more of the activities that currently drain you, how will you sustain yourself?

What support systems do you need in place before scaling?

3.3 Vision Clarity Assessment

Instructions: Answer these questions to assess how clearly you can envision your scaled practice.

In 2 years, my ideal practice looks like this:

Number of clinicians (including me):

My role in the practice is (check all that apply):

My weekly schedule includes:

hours of direct client care

hours of supervision/mentoring

hours of administrative/business work

hours of professional development

The culture of my practice is:

We specialize in:

Our reputation in Lancaster County is:

Vision Clarity Check:

Could you describe your 2-year vision to someone in 2 minutes or less?

Do you feel excited or anxious when you imagine this vision?

If you feel primarily anxious or uncertain, explore:

What specifically feels unclear or concerning?

What information or support would help you gain clarity?

3.4 Values Alignment Check

Instructions: Rank these values from 1-10 (1 = most important to you).

Value	Rank (1-10)
Clinical excellence and depth with individual clients
Flexibility and autonomy in my schedule
Financial growth and increased income
Building a team and community of clinicians
Making a broader impact in my community
Maintaining work-life balance
Being known as a specialist/expert
Developing leadership and business skills
Simplicity and minimal complexity
Innovation and trying new approaches

Top 3 Values:

1.

2.

3.

Question for Reflection:

Does scaling your practice align with your top 3 values, or would it require you to compromise them?

If scaling feels misaligned with your core values, what alternative growth model might serve you better?

(Examples: Raising rates, creating group programs, developing online courses, staying solo but optimizing)

3.5 Leadership Readiness Score

Award yourself points based on your assessments:

Criterion	Points	Your Score
Leadership capacity score 50+	25 pts
Current energy level 3+ in most domains	20 pts
Clear 2-year vision	25 pts
Scaling aligns with top values	20 pts
Feel more excitement than anxiety about leading	10 pts
TOTAL LEADERSHIP READINESS	100 pts

Scoring:

• 75-100: Strong leadership readiness—you want this and can do this
• 50-74: Moderate readiness—identify gaps and build support
• 25-49: Low readiness—consider whether scaling fits your strengths
• Below 25: Leadership may not align with your calling right now

SECTION 4: 6-Month Scaling Preparation Timeline

Based on your assessment results, choose the timeline that fits your readiness level.

Track A: Ready Now (Total Score: 240+ across all sections)

You have financial stability, operational systems, and leadership capacity. You're ready to scale within 3-6 months.

Month 1: Define & Design

• Week 1-2: Clarify your ideal hire (specialization, hours, compensation model)
• Week 3: Create job description and compensation package
• Week 4: Review/update employee handbook, policies, and onboarding materials

Month 2: Recruit & Select

• Week 1-2: Post position, leverage referral network, conduct initial screenings
• Week 3-4: Interview candidates, check references, make offer

Month 3: Onboard & Train

• Week 1: Complete hiring paperwork, credentialing applications
• Week 2-3: Conduct orientation and clinical training
• Week 4: Shadow sessions, begin seeing first clients under supervision

Month 4: Launch & Support

• Weeks 1-4: New clinician builds caseload (5-10 clients), weekly supervision, troubleshoot systems

Month 5: Monitor & Adjust

• Weeks 1-4: Assess caseload growth, client satisfaction, financial impact, refine processes

Month 6: Stabilize & Evaluate

• Weeks 1-4: Review first 6 months, assess sustainability, decide on next growth phase

Key Milestones:

Track B: Nearly Ready (Total Score: 180-239)

You're close but need to strengthen 1-2 areas before scaling. Focus on gaps for 6 months, then reassess.

Month 1: Identify Priorities

• Week 1: Review assessment results, identify your 2-3 highest-priority gaps
• Week 2-4: Create action plan for addressing each gap

Month 2-3: Financial Strengthening (if needed)

• Increase session rates by 5-10%
• Fill current capacity to 85%+
• Build reserves to 3+ months
• Reduce unnecessary expenses

Month 2-3: Operational Strengthening (if needed)

• Document top 10 critical processes
• Implement or optimize practice management software
• Create client intake automation
• Reduce admin time to below 25%

Month 2-3: Leadership Strengthening (if needed)

• Join a practice owners peer group
• Hire a business coach or consultant
• Attend workshop on supervision or practice management
• Clarify your 2-year vision

Month 4-5: Test & Refine

• Test your systems as if someone else were running them
• Track time allocation for 2 weeks and assess improvement
• Build referral network intentionally (2-3 new relationships)

Month 6: Reassess Readiness

• Retake this assessment
• If score is now 240+, move to Track A
• If gaps remain, extend timeline another 3-6 months

Key Milestones:

Track C: Foundation Building (Total Score: Below 180)

You're in foundation-building mode. This isn't a setback—it's clarity. Strengthen your practice for 6-12 months before reconsidering scaling.

Month 1-2: Stabilize Finances

• Review and adjust pricing structure
• Assess and reduce unnecessary expenses
• Create business savings account
• Set goal: 20% profit margin within 6 months

Month 3-4: Build Systems

• Document intake, scheduling, billing processes
• Implement practice management software if not already using
• Automate appointment reminders and invoicing
• Set goal: 60%+ time on client care

Month 5-6: Strengthen Referral Network

• Identify 5-10 key referral sources
• Schedule coffee/connection meetings with 2-3 per month
• Clarify your niche and communicate it clearly
• Set goal: 40%+ new clients from referrals

Month 7-8: Fill Current Capacity

• Market consistently (content, networking, directories)
• Fill your caseload to 80-90%
• Build waitlist of 5+ potential clients
• Set goal: Sustained full capacity for 2+ months

Month 9-10: Assess Leadership Desire

• Reflect on whether you want to scale or feel pressure to scale
• Consider alternatives: raising rates, group programs, staying solo
• Seek mentorship or consultation about growth options
• Set goal: Clarity about whether scaling aligns with values

Month 11-12: Reassess

• Retake this assessment
• Celebrate progress in areas that improved
• Decide: Scale, optimize current model, or explore alternative growth

Key Milestones:

SECTION 5: Office Model Decision Framework

Your office model significantly impacts your financial readiness and operational flexibility during scaling. As co-founder of Inspire Wellness Collective, I've seen firsthand how office model choice impacts practitioners' ability to scale sustainably. Use this framework to make an informed decision.

5.1 Office Model Comparison Matrix

Here's how two common models compare:

Factor	Traditional Commercial Lease	Coworking Model (Inspire Wellness)
FINANCIAL
Monthly cost	$975-$1,525	$450-$850
Annual commitment	$11,700-$18,300	$5,400-$10,200
Flexibility to adjust	Low (locked in)	High (scale up/down)
Upfront costs	High (deposit, furnishings)	Low (minimal setup)
Break-even point	8-12 sessions/month	4-7 sessions/month
OPERATIONAL
Space customization	Full control	Shared/limited
Maintenance responsibility	Your responsibility	Managed by facility
Amenities included	None (you provide)	Waiting area, utilities, wifi
Scheduling flexibility	24/7 access	Booked days/times
Virtual client accommodation	Need separate home office	Built into model
GROWTH
Risk during scaling	Higher (fixed costs continue)	Lower (flex as needed)
Ability to test growth	Limited	High
Adding another clinician	Need more space/higher rent	Book additional days
Reducing hours if needed	Still pay full rent	Pay only for days used

Factor	Traditional Commercial Lease	Coworking Model (Inspire Wellness)
PROFESSIONAL
Professional image	"My own practice"	"Part of wellness community"
Privacy/confidentiality	Complete control	Shared space protocols
Branding opportunity	Full customization	Consistent facility brand
Colleague interaction	Isolated unless intentional	Built-in community
LIFESTYLE
Commute required	Every workday	Only in-person client days
Work-from-home option	Separate for virtual only	Integrated into model
Time managing facility	High (vendor relationships)	None (managed for you)

5.2 Decision-Making Questions

Answer these to clarify which model fits your needs:

1. What percentage of your clients do you prefer to see in-person vs. virtually?

2. How important is having "your own space" to your professional identity?

3. How comfortable are you with financial risk during growth transitions?

4. Do you value community with other practitioners, or prefer autonomy?

5. How hands-on do you want to be with facility management?

6. What's your timeline for potential scaling?

5.3 Your Office Model Recommendation

Based on your answers, which model better fits your situation?

Your Decision:

Next Steps:

SECTION 6: Next Steps & Resources

You've completed the assessment. You now have clarity on your financial, operational, and leadership readiness. Here's how to move forward.

6.1 Your Overall Readiness Profile

Section	Your Score	Status
Financial Readiness	/ 100	Ready Nearly Ready Building
Operational Readiness	/ 100	Ready Nearly Ready Building
Leadership Readiness	/ 100	Ready Nearly Ready Building
TOTAL READINESS	/ 300

Overall Assessment:

• 240-300: You're ready to scale now or within 3-6 months. Move forward with confidence using Track A timeline.
• 180-239: You're nearly ready. Strengthen your 1-2 lowest-scoring areas over the next 6 months using Track B timeline, then reassess.
• Below 180: You're in foundation-building mode. Focus on strengthening your practice for 6-12 months using Track C timeline before reconsidering scaling.

Your Lowest-Scoring Section:

6.2 Your Top 3 Action Items

Based on your assessment, what are the 3 most important actions to take in the next 30 days?

1.

2.

3.

6.3 Questions That Remain

What do you still feel uncertain about after completing this assessment?

These questions are valuable. They indicate where you need support, information, or consultation.

6.4 Recommended Tools & Resources

Practice Management Software:

• SimplePractice (comprehensive EHR, scheduling, billing)
• Counsol (comprehensive EHR, scheduling, billing)
• TherapyNotes (clinical focus with good documentation)

Accounting & Financial:

• QuickBooks Online (industry standard for small businesses)
• Heard (accounting service specifically for therapists)
• Profit First (book and system for financial management)

Business Development:

• SCORE Lancaster (free mentoring for small businesses)
• Pennsylvania Psychological Association (networking, continuing education)
• Practice of the Practice Podcast (Joe Sanok—scaling therapy practices)

Coworking Space:

• Inspire Wellness Collective, Lancaster County (if pursuing coworking model)

Legal/HR:

• Employment attorney for contract review and HR setup
• Alma (credentialing support for adding clinicians)
• Headway (insurance credentialing and billing support)

Community & Support:

• Private practice Facebook groups (search "Pennsylvania therapist private practice")
• Therapy practice consultants (if needing individualized guidance)

6.5 When to Seek Professional Guidance

Consider consulting with a business advisor, practice consultant, or coach if:

• Your scores are inconsistent (e.g., financially ready but operationally weak)
• You feel stuck despite knowing what needs to change
• You're ready to hire but uncertain about employment structure
• You're experiencing internal resistance or fear despite external readiness
• You want someone to review your numbers and plans objectively
• You need accountability to follow through on action items

6.6 Alternative Growth Models to Consider

Scaling isn't the only path to growth. If this assessment revealed that traditional scaling doesn't align with your strengths, values, or desires, consider these alternatives:

Optimize Your Solo Practice:

• Raise your session rates by 15-25%
• Reduce admin time through better systems
• Work fewer hours for the same or higher income
• Focus on depth with fewer clients rather than volume

Develop Group Programs:

• Therapy groups (DBT skills, anxiety management, trauma recovery)
• Workshops and seminars in your specialty
• Generate revenue without 1:1 time commitment

Create Passive Income:

• Online courses for clients or other therapists
• Digital resources (workbooks, guided meditations)
• Consultation or supervision for newer clinicians

Strategic Partnerships:

• Join an existing group practice as a W-2 employee
• Form referral partnerships without formal business structure
• Collaborate on projects without practice ownership

Staying Solo, Sustainably:

• Accept that solo practice is your calling
• Build a practice that serves you well without expansion
• Focus on work-life balance and longevity

Closing Reflection

You've invested significant time in this assessment. That investment reflects your commitment to building something sustainable—not just busy, but truly sustainable.

Here's what I hope you take from this process:

Final Questions

What's one insight you gained from this assessment?

What's one belief about scaling that shifted for you?

What feels most exciting about your next phase—whether that's scaling, strengthening, or optimizing?

What feels most daunting?

Who will you reach out to for support as you move forward?

Let's Talk About Your Next Steps

If you've completed this assessment and want to discuss what you're finding—or if you're ready for support as you scale, strengthen, or optimize your practice—I'd be glad to help.

With clarity and care,

About the Author